Apartments.com
UX Research processes and methods to test and redesign the ‘Schedule a Tour’ function.
Objective
Our objective was to evaluate the current user experience using the ‘Schedule a Tour’ function on Apartments.com. We conducted several UX research tests to identify pain points, assess user expectations, and uncover barriers that may prevent users from successfully scheduling tours. Using these insights, we then redesigned the scheduling function for a smoother user experience.
Duration
4 weeks. Agile/scrum methodology
Tools
Figma, Optimal Workshop, Maze.co, UserTesting.com
Context
The "Schedule a Tour" feature on Apartments.com is a crucial step in the rental search process. However, friction in the scheduling experience can lead to user frustration and abandoned bookings. This UX research aims to evaluate the effectiveness of the current scheduling process through a combination of testing.
My Role
Slide Master, Test Facilitator and Setup
The Team
Worked with 3 other UX/UI designers
Meet the Team
Bailey Herbstreit
Katherine Liu
Daniel Ramos
Brett Witherspoon